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Help Center: Customer Support

Customer Service

It’s simple and quick to order quality printing from DigiXPress.com. Most products ship in a few days, and faster turnaround costs are just a little more. Need it shipped tomorrow?


  • Ask Us Anything: Request a Call or Email - Contact Customer Service.
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  • CUSTOMER SERVICE: Toll Free — 877-806-3444 • Weekends — 703-598-3403
  • ACCOUNTING: 703-340-1838
  • HOURS: Business days and hours are Monday through Friday from 8:30 AM - 6 PM EST, except Holidays.

We are experts at creating marketing and business print materials. It all starts with you choosing a product that fits your needs. Whether you're printing important sales literature, marketing brochures, newsletters or postcards, we deliver quality and value-priced printing.

Get expert help with your design and layout questions. One of our friendly customer service team members are happy to assist you.

Explore our site and Get Started with us today!

Design With Digi

Interactive Designer

Our web-to-print solution includes an Interactive Designer with a variable data publishing system, which is like a simplified Photoshop application. The proof itself is the canvas where all work is performed. You can selectively change font characteristics, add new text areas, new images, move their position on the template, rotate them, change justification, crop images, and more.

DigiXPress.com currently offers design templates for customizing your business cards, brochures, postcards and invitations.

VDP Customization

Personalized Print Marketing

Specifically tailor your copy, images and colors to appeal to customers and better engage readers. Any document with text or images driven from a database is “variable data printing” (VDP). Vary text, photos, designs, offers, colors and more.

With VDP you have the ability to use what you know about your recipients to craft a message that is personalized and unique. Many businesses, organizations and schools have increase ROI and response rates with VDP.

  • Insert names
  • Personalize copy, colors and images
  • Each piece is different, based on variables: EX: customer’s characteristics, past purchases, gender, income.
  • Personal, timely, and persuasive
  • Insert photos, directions, contact information
  • Vary your merchandising mix corresponding to demographics, psychographics and purchase behavior.
  • In today's marketing world, consumers are paying less attention to broadcast messages. They want to know that companies are producing marketing communications tailored specifically to them. If they aren't, recipients will simply tune them out and throw them away.

Businesses that send print materials to prospective clients have found success using variable data printing, which is a printing technique that enables brands to produce materials with specialized information. This could include specific names, marketing messages, photographs and merchandise, depending on the needs of companies' marketing campaigns.

Variable data printing enables brands to reach consumers with messages made for them, which has been proven to boost return on investment and response rates in print marketing initiatives. Companies can cut through generic messages with their own highly personalized ones and make customers feel more appreciated with variable data printing.


For more information about our personalized print, marketing programs, please contact us.

File Preparation

File Preparation 

Preferred file format – Press-Ready PDF; PDF/X1-a:2001.

Source – Acrobat Distiller [PostScript to PDF/X1-a:2001], Quark or InDesign Export to PDF/X1-a:2001. Word or Publisher files [including PDFs made from these applications] are not accepted.

Document setup overview – Supply single pages (no spreads), add minimum 1/8” (.125”) bleed on ALL sides, .25” safety area from trim for non-bleed text and images, CMYK (or specified spot colors), images/graphics hi-resolution (300 dpi).

DO:

  • Export PDF using PDF/X1-a:2001 settings with marks and .125 bleeds.
  • Set print file at 100%, centered and 1” larger than trim.
  • Set crop marks “on” with 12-pt offset and bleed set to .125”. The Marks Offset should be .167”, not .0833”.
  • Include all image and graphic data (no OPI) and embed all font data. When possible, include fonts and hi-resolution graphics (Adobe Photoshop and Illustrator files). Include crop marks and flatten files.
  • Include only colors (CMYK or spot) and layers that print (no FPO).
  • If given choice, select PostScript 3, High Resolution, and Binary.
  • After exporting, open PDF to confirm that the project’s type, colors and images appear as expected. Check file dimensions, bleed and marks.

DON’T:

  • Submit “print-ready” PDFs. Print-ready PDFs are for desktop applications—RGB and lo-rez.
  • Check options that say Simulate, Optimize, Fit, or Password Protect.

The Digi Difference

DigiXPress.com is not just another online printing company...

Click "Place Order" with confidence!

We're thrilled you're interested in becoming a DigiXPress customer. Our parent company, DigiLink, has spent over a decade operating one of the most reliable, high-quality print solutions company with unparalleled customer service. DigiXPress is built on the same trusted and award-winning quality standards.

Today we offer, "Your Freedom to Create - 24/7"

Listening to its customers and the changing marketplace, DigiLink has developed an awesome online print ordering experience, DigiXPress.com.

Please explore DigiXPress.com today, and let us know what you think.

Thank you!

Your Site Developement Team

Tracking Shipments

UPS Tracking

Step 1. Enter Tracking Number

Type the carrier tracking number in the "Enter Tracking Number" box, then select "Submit".

The status of your package will be displayed. You will see where your package is and if it has been delivered, you will see who signed for it as well as the time of delivery.

Step 2. E-mail Notification (optional)

You can enter up to three email addresses and a short message (optional), and then select "Submit". When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.


To track your packages with UPS, please click here.