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Help Center: Ordering Facts

Print Production (Turnarounds)

Project Production Speed

Also referred to as turn-around. Once you have placed your order with DigiXPress with the correct print-ready files, and the upload is complete, the transaction has been approved, and (if applicable) the files have been proofed and approved. Project production will start on the next business day.

Business days (Monday through Friday) and does not include holidays or weekends.

Production times may be affected IF:

  • Proofing: With the options for a digital or hard copy proof your turnaround time will begin only after we have received your go ahead to print
  • File or Design Alterations
  • Projects that include Mailing Services
  • Optional Finishing/Bindery operations; Special options in binding, folding, and trimming that are not part of the product default may cause additional production time.

Production Workflow

Depending on the product, and the quantity ordered, DigiXPress.com utilizes one of two production workflows, digital vs. offset. (Workflow is determined during the ordering process, based on quantity selected.)

In Order to meet your scheduling goals, DigiXPress.com provides you with flexibile production and shipping "turnarounds". To learn more, click Shipping Turnarounds.

If you have any questions, please don't hesitate to contact Customer Service.

Normal Service: Your order will be ready to ship on 4th business day; if proof is approved AND payment is AFTER 2pm EST, order will ship on 5th business day.

Digi Quick Service: Your order will be ready to ship on 3rd business day; if proof is approved AND payment is AFTER 2pm EST, order will ship on 4th business day.

Rush Service: Your order will ship on the next business day; if proof is approved AND payment is AFTER 2pm EST, order will ship on 2nd business day. Rush Service not available on all products. Add'l time may be required for custom work. (Stitched products may require additional time.

Shipping Preferences (Turnarounds)

We Ship via UPS

Our Range of Shipping Options Include:

  • UPS Next Day Air - Early A.M.
  • UPS Next Day Air
  • UPS 2nd Day Air
  • UPS Ground

UPS Next Day Air (EARLY AM)

  • Arrives the next business day after the day of shipping
  • Packages shipped on a Monday arrive Tuesday by 8:30 AM. Packages shipped on Friday arrive the following Monday by 8:30 AM.

UPS Next Day Air

  • Arrives the next business day after the day of shipping
  • Packages shipped on a Monday arrive Tuesday up until 11 AM. Packages shipped on Friday arrive the following Monday before 11 AM

UPS 2nd Day Air

  • Arrives two business days after the day of shipping
  • Packages shipped on a Monday arrive the following Wednesday. Packages shipped on Friday arrive the following Tuesday. Delivery to businesses by 5 PM and to residences by 7:00 PM.

UPS Ground

  • Takes 1 to 7 business days depending on geographical location.

Track a Package

Step 1. Enter Tracking Number

Type the carrier tracking number in the "Enter Tracking Number" box, then select "Submit".

The status of your package will be displayed. You will see where your package is and if it has been delivered, you will see who signed for it as well as the time of delivery.

Step 2. E-mail Notification (optional)

You can enter up to three email addresses and a short message (optional), and then select "Submit". When the package is delivered, e-mail notifications will be sent to all specified e-mail addresses with a link to the most current package information.


Note:

Shipping methods have no influence on production turnarounds. Business days do not include weekends or holidays.

Digi On-Time Guarantee

DigiXPress.com is pleased to extend our 100% On-Time Guarantee

The Digi Guarantee is based on client's approved online order. DigiXPress promises to meet the requested printing and UPS shipping schedule (failure on the part of UPS to miss a deadline is not the responsibility of DigiXpress). This guarantee applies to short run digitally printed jobs only and does not apply to offset printed jobs.

All DigiXpress jobs are produced in accordance with the Printing Industry Standards for color printing and registration.


DigiXPress strives for complete client satisfaction of the printed product. If an error is introduced by us, we'll reprint the job from original files at no cost once the first job is returned. This guarantee does not cover errors such as incorrect copy or poor photography in the original file; therefore, carefully review your online proof for errors prior to printing.

Shipping Restrictions

DigiXpress.com does not ship to the following locations:

  • Alaska, Hawaii, and Puerto Rico
  • APO, FPO, and DPO Addresses
  • Addresses in Zip Codes 20189 and 20521
  • U.S. Territories and Freely Associated States
  • Prisons
  • International Shipping Addresses

Direct Mail Solutions

We can mail your Postcards and Inserted Mail! Mailing Postcards and Brochures are one of the most affordable direct mail efforts to grow your business!

Direct Mail Drives Sales and Promotes Business More Effectively Than Email Campaigns!

We offer...

  • Expert Mailing Services for Newsletters and Envelopes
  • Options: First Class Mail or Standard Presorted Mail
  • Easily Create an Effective Direct Marketing Campaign with Us
  • Direct Mail Provides Greater Response Rates in Growing Sales Than Email Campaigns

For assistance with securing a mailing list, please contact us.


It’s simple! If you request it, ink jet addressing and postage will be calculated and added to your order.

Special Offers, Discount Terms & Conditions

Discounts are offered by product for limited periods.

Discount applies solely to printing costs and does not apply to tax, mailing charges, shipping, design services, list services, stock images, or other non-printing costs.

Offer not valid on previous purchase or in combination with any other discount or promotion.

DigiXPress.com reserves the right to eliminate or amend its discount offers at any time.

Secure Payment Terms

We use PayPal Pro, so you’re protected from checkout to delivery. They spot problems before they happen with the latest anti-fraud technology. Your financial info is never given away to sellers. And if something goes wrong with your order, your eligible transactions will be fully reimbursed.

Payment by Credit Card

Follow the easy online ordering instructions, if you have any questions about your transaction please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or call 703-340-1838

Sales Tax Exempt Certificates

Our Sales Tax Policy

DigiXPress.com charges sales tax to orders picked-up or shipped to an address within the Commonwealth of Virginia, Maryland and the District of Columbia unless you are sales tax exempt.

If your organization is "sales tax exempt", please fax us, (703-340-1835) with either your sales tax exempt certificate or resale certificate. Or you can download a sale tax exempt certificate for either VA, MD or DC. Please contact us at 703-340-1838 with any questions.